http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/17356 2026-06-29T07:54:13Z 2026-06-29T07:54:13Z Azad, Md. Soad Noor http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/17687 2026-06-25T21:06:07Z 2025-01-04T00:00:00Z

Enhancing Trust and Engagement in E- Reservation Platforms: A Project Report on Reserveit BD. Azad, Md. Soad Noor This project report contains my practical observations and experiences from working in “Reserveit BD” a sister concern of a software company “Vector 360” located in Lalmatia, Dhaka. This project report, titled "Enhancing Trust and Engagement in E-Reservation Platforms: A Project Report on Reserveit BD," examines the critical factors influencing user trust and engagement within the e-reservation industry, with a focus on the experiences of restaurant owners and customers using the Reserveit platform in Bangladesh. As e-reservation platforms grow in importance, understanding user perspectives is vital to creating a trustworthy and engaging digital environment. Through a combination of survey data, interviews, and qualitative analysis, this study explores key elements such as system reliability, ease of use, customer communication, and feature preferences that impact user satisfaction and loyalty. Findings indicate that while customers appreciate the convenience of e-reservation systems, concerns about real-time updates, communication efficiency, and control over reservations persist among restaurant owners. This report provides actionable recommendations aimed at improving the Reserveit platform’s functionality, aligning it with user needs, and enhancing long-term engagement. By addressing these areas, Reserveit can strengthen its brand reputation, foster loyalty, and offer an exceptional user experience that meets the evolving demands of the e-reservation landscape. This research contributes valuable insights into the field of e-reservation systems and aims to support Reserveit BD in its mission to become a leading platform for restaurant reservations in Bangladesh. Project Report

2025-01-04T00:00:00Z Hasan, Ahmed Hasibul http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/17685 2026-06-25T21:06:01Z 2025-12-11T00:00:00Z

Challenges and Opportunities in IT Product Import and Wholesale: An Analysis of Crystal Trading Co. in Bangladesh Hasan, Ahmed Hasibul This internship report summarizes my experiences and insights gained at Crystal Trading Co., an IT products importer and wholesaler in Bangladesh. From June 1 to September 31, my internship involved hands-on participation in various operational tasks, such as receiving products from CNF agents, managing logistics, overseeing inventory, and assisting with sales. The primary objective of this internship was to gain a deeper understanding of the processes involved in importing IT products from suppliers in China and Dubai and distributing them wholesale across Bangladesh. My responsibilities included supervising logistics, supporting management, and contributing to market research and sales activities. Throughout this period, I developed a solid understanding of supply chain management, particularly concerning product handling, logistical coordination, and the dynamics of the IT market. I also encountered challenges such as logistical delays, inventory discrepancies, and client management issues. Overall, this experience has been incredibly valuable for my professional growth. It has enhanced my industry knowledge and equipped me with practical skills relevant to my future career. Internship Report

2025-12-11T00:00:00Z Mim, Sumaiya Akter http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/17684 2026-06-25T21:05:35Z 2025-12-25T00:00:00Z

Compliance and Service Operations at BRAC Microfinance Program Mim, Sumaiya Akter This internship report critically examines the compliance and service operations of BRAC Microfinance Program, focusing on its two core initiatives: Dabi and Progoti. Conducted as part of an academic internship within the Compliance and Service Assurance Unit (CSAU), the study integrates field observations, structured client surveys, and qualitative interviews with both clients and staff at two BRAC branches in Dhaka. The total number of clients who belonged to 80 clients (40 in each group of the Dabi and Progoti programs- were surveyed to determine their experiences in loan disbursement affairs, organizational cultures etc. interaction with staff, awareness of compliance, grievance procedures and financial transparency dealings. The scope of the analysis discusses that the Dabi program is extremely beneficial in terms of appealing to younger and less educated. Women in line with the mission of BRAC through the aspect of the empowerment and inclusion of women into the financial aspect. Progoti, on the other hand, has a more grown up and educationally diverse range of enterprise customers. While The satisfaction level in terms of staff behavior and recommendation of BRAC is high on both of loan adequacy, especially in Progoti there are glaring gaps generally in client awareness with the particular procedures of compliance and especially so in Dabi. Both programs demonstrate overall positive perceptions of financial transparency, but a minority of clients indicate the need for clearer communication and enhanced grievance redressal processes. Based on these findings, the report recommends revising loan sizing and flexibility, strengthening client education on compliance and rights, and enhancing staff training and feedback mechanisms. Addressing these areas will help BRAC further improve its microfinance service quality, client trust, and developmental impact. This report thus offers actionable insights for both practitioners and policymakers seeking to advance operational excellence and inclusive finance in the microfinance sector. Internship Report

2025-12-25T00:00:00Z Islam, Md. Jahidul http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/17683 2026-06-25T21:05:55Z 2025-12-28T00:00:00Z

General Banking of Islami Bank Bangladesh PLC – A Study on Shyamoli Branch Islam, Md. Jahidul This internship report titled “General Banking of Islami Bank Bangladesh PLC – A Study on Shyamoli Branch” has been prepared as a part of the partial fulfilment of the requirements for the Bachelor of Business Administration (BBA) degree under the Department of Management, Daffodil International University. The report is the result of my three-month internship in the General Banking Department at Islami Bank Bangladesh PLC, Shyamoli Branch. This internship's main goal was to close the knowledge gap between theory and practice by watching and taking part in regular banking activities in a financial institution that complies with Shariah. The main operations of general banking, including account management, remittance services, customer support, documentation, and administrative assistance, are examined in this report. It also provides information on how Islamic banking concepts—like interest-free transactions, profit-sharing schemes, and moral investing—are applied in practical situations. My skills in communication and time management have improved whilst completing internship thatched house of business.I have a working knowledge and experience of performing tasks on core banking software (Coreline) I also gain practical knowledge how operation works and how to interact with client. The report will conclude with the personal reflection on how this experience is used for academic, institutional and personal development. It also criticizes the weakness of the company and things need to improve. Overall, it may be said that this internship was a beneficial learning and informative experience which greatly contributed to the furtherance of my studies and to defining key elements of my future career objectives in Islamic banking and finance Internship Report

2025-12-28T00:00:00Z