http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/14 2026-04-18T11:51:57Z http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/10524 Rabindranath Knowledge Park at DIU Library Khan, Dr.Milan The Rabindranath Knowledge Park, located at DIU Library, is an open space designed to foster knowledge sharing and open discussions in a green environment. It provides a serene and open-minded atmosphere for users to engage in meaningful conversations. Teachers find joy in conducting presentations with their students, and students make use of this space to engage in focused knowledge-sharing and discussions. Additionally, visitors from both national and international backgrounds appreciate the opportunity to explore the entire DIU area and capture memorable moments in the refreshing outdoor setting. 2023-05-17T00:00:00Z http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/4179 Customer Relationship Management (CRM) in Academic Libraries: Perception and Reality Khan, Md. Milan In this digital era academic libraries are already facing their greatest challenges and difficulties with multiple communication channels. For more than a decade, academic libraries have been under the pressure to change its way of operation and management due to constraint of budget and the appearance of online resources. These situations cause the libraries to value their development of resource and the application of library marketing to better service. How to retain and increase users through enhancement of service becomes the great concern of library managers/ librarians. Customer Relationship Management (CRM) is not a tactical or functional approach but a key strategic process. A comprehensive CRM is highlighted with its pillars, characteristics, basic principles, initiatives in libraries, library service, significance, model and 4S, and user satisfaction through evaluating academic libraries in this study. 2015-07-01T00:00:00Z http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/4178 Digital Environment in University Libraries: Challenges and Opportunities Khan, Md. Milan The latest developments in Information and Communication Technology (ICT) have made the concept “Libraries without walls” into a practical reality. This has posed several challenges to the information work force and the information users. Developments in computers, microelectronics and communication technologies have dramatically changed the library and information environment. In this regard, the information environment is changing greatly throughout the world. Digital libraries are emerging as an important area of research and number of other related disciplines for information science in information age. The information technology has made a profound impact on availability and accessibility of e-resources. The concept of digital libraries and its objectives in university digital system and challenges has been discussed in digital libraries environment. This research paper is highlighted infrastructure and technology as challenges facing and parameters of digital environment. With the application of IT university libraries could gradually overcome such challenges and opportunities in consideration of users’ perspective. University librarians are facing difference challenges which have been focused in this study. It is also mentioned users’ expectation and requirements for digital environment in university libraries. The paper focuses its opportunities in digital environment in university libraries. 2016-07-01T00:00:00Z http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/4168 Marketing of Library and Information Services in University Libraries: A Practical Experience Khan, Md. Milan; Kamal, Mostafa At present, libraries and information centers are facing a time of unprecedented change and challenge. Marketing concepts itself is changing and has different meaning form different renowned people. The concept of marketing is widely applicable in library and information environment. Now marketing is whole organization concept which requires years of continual activities. Marketing of library services is the effective execution of all the activities involved in enhancing satisfaction of users by providing maximum value of them. It is a total solution for library and information centers. There have been enormous developments in marketing of library and information services around the world. The present research paper aims to explore the discipline of marketing for librarians. Practical solutions are provided on how to implement a marketing strategy and plan with particular emphasis on the value of using information resources in libraries to the users. 2016-01-01T00:00:00Z