http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/7013 Fri, 17 Jul 2026 14:55:49 GMT 2026-07-17T14:55:49Z http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/18063 Food & Beverage Production Process of Lakeshore Hospitality Group The Midori by Lakeshore, Gulshan, Dhaka Kabir, MD Rashedul This report provides an in-depth overview of my six-month internship in the Food & Beverage Production Department at The Midori by Lakeshore, a premier boutique hotel under Lakeshore Hospitality Group. The internship offered hands-on experience in managing the complete food production process, encompassing pre-production, during-production, and post-production activities. The pre-production phase focused on essential preparations, including menu planning, sourcing ingredients, and organizing mise en place to ensure smooth operations. During production, I participated in tasks such as live cooking, buffet management, and ensuring the timely delivery of high-quality dishes. The post-production phase involved maintaining hygiene, managing leftovers, restocking, and preparing for the next service. Throughout the internship, I gained valuable insights into the importance of hygiene, teamwork, and effective communication in delivering exceptional service. Despite challenges like supplier issues, time management pressures, and equipment maintenance, the experience taught me adaptability, problem-solving, and the significance of upholding quality standards in a high- pressure environment. The findings and recommendations outlined in this report aim to enhance operational efficiency and guest satisfaction in the Food & Beverage Production Department at The Midori by Lakeshore. This internship has been instrumental in shaping my professional skills and understanding of the hospitality industry. Internship Report Wed, 01 Jan 2025 00:00:00 GMT http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/18063 2025-01-01T00:00:00Z http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/18062 Internship Report on Front Office Management System of Hotel The Cox Today Jejon, Labib Aohonaf Hossain This report reflects on the findings, analyses, and recommendations derived from my six-month internship at Hotel The Cox Today, a renowned five-star hotel in Bangladesh. As a Tourism and Hospitality Management student, I had the opportunity to explore the operational intricacies of the Front Office Department, contributing to my understanding of the hospitality industry and refining my skills in a real-world setting. During the internship, I focused on key operational areas such as check-in, check-out, billing processes, and interdepartmental communication. Through direct involvement in these processes, I observed how efficient management and coordination between departments like Housekeeping and Finance are crucial for delivering a seamless guest experience. I also gained insights into the technological systems in use, notably the Property Management System (PMS), and identified areas where further integration could enhance operational efficiency. This report identifies several challenges that impact the performance of the Front Office Department, including delays during peak check-in/check-out hours, occasional billing discrepancies, and communication inefficiencies between departments. In response, the report provides recommendations such as upgrading the self-service kiosks, enhancing staff training programs, integrating operational systems, and improving digital communication through task management tools. These strategies are aimed at reducing operational inefficiencies, improving guest satisfaction, and enhancing overall departmental performance. By addressing these challenges, Hotel The Cox Today can improve its guest service delivery, resulting in better reviews, higher rates of repeat guests, and increased bookings. The implementation of these recommendations will not only streamline operations but also strengthen the hotel's competitive edge in the hospitality industry, ensuring its long-term success and growth. In conclusion, this report serves as a comprehensive analysis of the Front Office Department’s operations, offering practical solutions to optimize performance and enhance the guest experience at Hotel The Cox Today. Internship Report Sun, 28 Dec 2025 00:00:00 GMT http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/18062 2025-12-28T00:00:00Z http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/18061 Internship report on Business Development Process of WAFL Bangladesh Patwary, Abdul Hannan This report provides an overview of the business development initiatives undertaken during the internship at WAFL Bangladesh. The internship focused on contributing to growth and expansion strategies within the hospitality sector, emphasizing market analysis, strategic partnerships, and revenue generation. Key findings from the initiatives include increased customer engagement, enhanced brand perception, and a rise in overall sales performance. These outcomes highlight the effectiveness of data-driven approaches and the potential for long-term impact. To sustain this progress, the report recommends ongoing market analysis, strategic partnership cultivation, and the integration of data-driven decision-making processes. This internship offered valuable practical insights into developing and executing growth-oriented strategies, aiming to support WAFL Bangladesh in achieving sustained success and competitive advantage in the dynamic hospitality industry. Internship Report Wed, 18 Dec 2024 00:00:00 GMT http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/18061 2024-12-18T00:00:00Z http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/18060 Internship Report On Culinary process of Horizon Resort & Spa (China) Mohan, Jahidul Islam This report provides an in-depth analysis of the culinary process at Horizon Resort & Spa, highlighting both the strengths and challenges faced by the resort's kitchen operations. The main objectives of this analysis were to evaluate the quality, efficiency, sustainability, and customer satisfaction associated with the culinary process and offer actionable recommendations for improvement. The findings reveal that Horizon Resort & Spa excels in maintaining high food quality and presentation, with locally sourced, fresh ingredients and innovative dishes contributing to an exceptional dining experience. However, certain challenges, including language barriers, staff behavior issues, inconsistent food quality, and food waste, Food hygiene, were identified as areas needing attention. The culinary team at the resort faces communication difficulties due to language barriers, which can lead to misunderstandings and delays in food preparation, particularly during peak periods. Staff behavior, including occasional conflicts and lack of coordination under stress, also hinders operational efficiency. Additionally, while the resort upholds a high standard of food quality, inconsistent preparation and presentation at times impact guest satisfaction. Food waste, despite efforts toward sustainability, remains a concern, with over-preparation and inventory management issues contributing to unnecessary waste and higher operational costs. To address these challenges, several key recommendations have been proposed. These include implementing language training for staff, enhancing behavioral management through emotional intelligence and conflict resolution training, and standardizing quality control processes to ensure consistent food quality. Additionally, improving waste management practices through better portion control, inventory tracking, and predictive tools for demand forecasting will help reduce food waste and improve sustainability. By addressing these issues, Horizon Resort & Spa can enhance the efficiency of its culinary operations, improve guest satisfaction, and ensure long-term sustainability while maintaining its high standards of luxury dining. These recommendations are aimed at optimizing both staff performance and overall operational effectiveness. Internship Report Thu, 02 Jan 2025 00:00:00 GMT http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/18060 2025-01-02T00:00:00Z