Investigating Usability of Government Mobile Application in Bangladesh

Abstract

There is no argument that Mobile applications have changed every step of our life and made it faster than before. Bangladesh government provide government services through the mobile application. But When it comes about the usability of these applications, the people of Bangladesh are not satisfied. To find out the issues behind all these apps, we sort listed the Bangladesh government mobile applications and finalized nine government application. After a research on the listed apps, we found that most of the review about these apps on google play store are negative and critical. This study aimed to find out the usability problem of mobile applications owned by Bangladesh government and find out the major reason of usability problem of these applications. This study evaluated using analytical usability evaluation method which is known as Heuristic evaluation. In this process, usability experts use rules of thumb to measure the usability of user interfaces in independent walkthroughs and report issues. This investigation conduct by three usability expert and usability tester who completed their User experience study from google academic courses and also from renowned UX/UI courses. This study outcome indicate that selected government mobile applications of Bangladesh are crucially suffering usability problem.