Hospitalized Non-COVID Patients' Satisfaction with Hospital Services at a Selected Tertiary Hospitals in Bangladesh

Abstract

This study aimed to determine the satisfaction with the quality of services among the hospitalized non-COVID patients in the selected hospitals in Bangladesh. A cross-sectional study was conducted between October 2020 and April 2021in six (6) tertiary level hospitals in Dhaka city of Bangladesh. Data was collected from 401 randomly selected Non-COVID hospitalized patients through face-to-face interviews. Among 401 participants, about 53.1% were female, and more than half (55.9%) were from urban areas. The participants' mean age was 48.3 ± 16.5 years, the majority (87.0%) were educated (formal education), and the mean monthly income was 66309.2 ± 68914.5 BDT. Based on satisfaction, about 62.8% of the Non-COVID hospitalized patients were satisfied with Health Care Providers (HCP) practices. The study revealed that roughly two-thirds of the participants were satisfied with hospital services, Health Care Providers (HCP) practices, quality of care, and basic hospital facilities. Therefore, mass-awareness campaigns targeting psychological disorders should be implemented during the pandemic. In addition, the findings may help to formulate the policy intervention to improve the situation.