Abstract:
The electronics industry in Bangladesh is one of the fastest-growing industries in
the country with great potential. As of November 2020, the industry was estimated to
be worth 26700 crore (US$2.8 billion), with a yearly growth rate of 11%. [1]
Currently most of the electronics and home appliance brands in our country are using
e-commerce platforms for the promotion and selling of their products. Some of them
have launched their own E commerce platform and others are using the multi-vendor
e-commerce platform for selling products. However no one have the concern for after
sales service yet. Which is a major problem of this industry and rural and suburban
communities have incurred more horrific drawings because of this problem. There isn’t
always a support center nearby, and home service isn’t always possible in these areas.
As a result, customers must go to a suburb or area where customer care is accessible in
order to obtain the services. Poor logistics and transportation facilities are another
major challenge which makes it difficult to provide after sales service in this sector.
Therefore, this project intended to build a service system, considered as “Android
Based Electronic Product Servicing System” which could be the ultimate solution
for the purpose. This project expect to reduce a lot of work load that people don't need
to go out to find a servicing solution. User can simply register their problem to the
system with a valid user profile then administrator will send a technician to solve the
problem in a suitable time.
