Estimating Paitient Satisfaction in Getting Services From a Medical University College

Abstract

One of the prominent Postgraduate Medical Institution of Bangladesh is Bangabandhu Sheikh Mujib Medical University (BSMMU). The institute has an undeniable notoriety for providing top notch postgraduate education in specific genres. The medical university offers outdoor patient services and also admitted patients. Everyday copious patients visit this hospital to get their treatment and leave satisfied with the doctors’ services. The thesis report endeavors to provide a clear idea on the current state of the service of dental OPD, by analyzing the present outdoor patient’s operation and suggest ways to develop the patient service. The majority of the patients at the dental unit at the medical university are happy with the doctors' care, but there are still a lot of problems. For example, patients frequently have to wait hours in line to register and even longer in the waiting room for the doctor to show up. By taking actions like increasing the number of registration workers, these ongoing problems can be resolved and patients' wait times reduced. The waiting time will be greatly reduced by the doctor's prompt arrival.