E-Banking Acceptance Study of Somalia Customers

Abstract

The thesis is “Factors that affect intention to use electronic banking as a method of payment in Somalia”. E-banking have become famous for changes in online trading and money transfer systems. Studies related to investigating the level of intent to use electronic banking among Somalia people. E- banking are intended to replace existing physical banking with banknotes, coins, plastic cards, debit cards, loyalty cards, and more. Today, payment transaction challenges were initially underestimated. Businesses via the Internet and mobile communications have so far been dominated by the methods of payment systems in traditional businesses. However, given technological advances, traditional business models are increasingly reaching their limits. E-banking is a convenient, easy-to- use, and secure payment system. This is a flexible "electronic payment system" with multiple withdrawal and deposit options via bank accounts and credit / debit cards. Therefore, this study was conducted to investigate perceptual and subjective norms that affect consumer anxiety about technology, self-efficacy, and PSA students' willingness to use e-banking. A sample of 156respondents from entire Somalia people were involved in the study. The research instrument consisted of several sections on demographics, the profile of volunteerism, knowledge, attitudes, and awareness toward volunteerism. The data was analyzed using the SPSS version 26. Descriptive statistics were used to analyze the data. The study found that Consumer Technology Anxiety is higher which (mean = 3.97) and the second is Perceived Risk (mean = 3.95). The findings that self-efficacy and subjective give effect of the level of intention to use e – banking. This give indication that e – banking is still low and need to get promote to enhance the using e – banking in future in Somalia.