Abstract:
For those unfamiliar, a hotel is a place where a true traveler (one who can afford to pay for meals and accommodation) may do so, provided that the traveler is in suitable physical and mental condition to do so (According to British Act 1931). To provide shelter and food to individuals who are financially, mentally, and physically competent to do so is the primary objective of any hospitality business, which may be classified as a hotel. Lodges, guest homes, rest houses, restaurants, hotels, motels, resorts, inns, and so on are all other types of establishments found in the hospitality business. Only when all these things are together is the idea of a hotel entertained. This means going above and above to accommodate the visitor in every way. One of a hotel's many departments is food and beverage service. The Food & Beverage (F&B) industry serves as a hub for visitors to have their questions answered, get assistance, and evaluate the quality of the offerings throughout their stay. This is the heart and soul of a hotel, since it is responsible for making guests feel welcome and checking them out. The duties of the Food & Beverage staff include greeting guests, taking orders, delivering meals, discussing customers' dining experiences, and providing helpful information to guests at all times throughout their stay. F&B People's service is largely responsible for the hotel's positive reputation. (Hack, n.d.) (Notes, n.d.)
