Analysis of Customer Satisfaction on General Banking of United Commercial Bank Limited

Abstract

My practical work is the main foundation of this report. On how English language instruction is currently managed in Bangladeshi banks will be detailed. The purpose of the essay is to examine and assess how our nation's banks operate as a whole thing. The Bachelor of Arts in English degree offers a fantastic blend of real-world experience and academic theory. I finished my internship and wrote a paper titled “Analysis of Customer Satisfaction on General Banking at United Commercial Bank Limited's, Savar Branch, Savar Dhaka” in order to fulfill the program's requirements. English is widely utilized in our country on a daily basis. However, because many different types of individuals utilize banking services, bank employees should speak in their native language. If international students arrive, they must communicate in English. The recording of banking operations and observations, performance, strengths and weaknesses, logistic support, and so on were all taken into account when preparing the report and determining the benefits, drawbacks, prospects, and future of using English in the bank.