Sentiment Analysis on Bangla Conversation Using Machine Learning Approach

Abstract

Nowadays, online communication is more convenient and popular than face-to-face conversation. Therefore, people prefer online communication over face-to-face meetings. Enormous people use online chatting systems to speak with their loved ones at any given time throughout the world. People create massive quantities of conversation every second because of their online engagement. People's feelings during the conversation period can be gleaned as useful information from these conversations. Text analysis and conclusion of any material as summarization can be done using sentiment analysis by natural language processing. The use of communication for customer service portals in various e-commerce platforms and crime investigations based on digital evidence is increasing the need for sentiment analysis of a conversation. Other languages, such as English, have well-developed libraries and resources for natural language processing, yet there are few studies conducted on Bangla. It is more challenging to extract sentiments from Bangla conversational data due to the language's grammatical complexity. As a result, it opens vast study opportunities. So, support vector machine, multinomial naïve Bayes, k-nearest neighbors, logistic regression, decision tree, and random forest was used. From the dataset, extracted information was labeled as positive and negative.