Abstract:
The purpose of this report is to provide you with the operation system of the Front Office. This report will explain the Front Office Management System and also the responsibilities of Front office staff members, Which includes deal with guest requests and complaints, how we selling rooms and also a general idea about Hotel Amari Dhaka. During my internship, I have learn a lot about the psychology of guests and how to treat them and communicate with them in the best way possible. The goal of Hotel Amari Dhaka is to make guests happy with ONYX clean and culture, the slogan and the dedication to cleanliness in every step of their stay.
