Reservation Management System of Sarah Resort Ltd

Abstract

A hotel reservation system's main goal is to give guests a quick and orderly way to reserve a room there. It enables hotels to control their inventory, keep track of visitor data, and swiftly and securely accept payments. By utilizing this approach, hotels can guarantee that they can welcome visitors in the most effective way and give them the greatest possible experience throughout their stay. Additionally, by streamlining activities across numerous departments within the firm, it aids in lowering expenses related to manual booking processes. Sarah Resort has been an exceptional gem in the Bangladesh’s Resort Industry, providing top-notch and luxurious hospitality to its guest for last six years. The commitment to its guest gained the guests’ trust and love, being the most profitable resort in the Dhaka Division. But with great fame comes huge responsibilities. The sales & reservation has to be more efficient to response and give demanding service to their valued guests. Joining Sarah Resort Ltd, after the completion of course work of Bachelor’s in Tourism & Hospitality Management, as a Sale & Reservation Trainee/Intern, I’ve had a wide experience on • How to make detailed reservation. • Efficiently speak and give information to the guest. • How to mail professionally. • How to effectively communicate with other departments. • How to cooperate with corporate sales. • How to manage advance payments. • How to customize reservations according to the guests’ needs.