Abstract:
This report summarizes my six-month internship at Galesia Hotel & Resort Ltd. as a Guest
Service Associate. This internship was an integral part of my Tourism and Hospitality
Management education at Daffodil International University, bridging the gap between
classroom learning and real-world experience.
The report begins with an introduction to Galesia Hotel & Resort Ltd, outlining its history,
mission, and dedication to delivering exceptional guest experiences. It then describes my role
as a Guest Service Associate as well as the responsibilities and challenges I faced during my
internship.
This report highlights the knowledge and abilities I gained during my internship, with a
particular emphasis on effective communication, problem-solving, and teamwork in the
hospitality industry. Interacting with guests from various cultural backgrounds increased my
awareness of cultural sensitivity and its influence on guest satisfaction.
To put it simply, this report talks about my time in the hospitality and tourism industry. It shares
the things I've learned and the challenges I've faced.
