Front Office Operations at Galesia Hotel and Resort Ltd

Abstract

This report summarizes my six-month internship at Galesia Hotel & Resort Ltd. as a Guest Service Associate. This internship was an integral part of my Tourism and Hospitality Management education at Daffodil International University, bridging the gap between classroom learning and real-world experience. The report begins with an introduction to Galesia Hotel & Resort Ltd, outlining its history, mission, and dedication to delivering exceptional guest experiences. It then describes my role as a Guest Service Associate as well as the responsibilities and challenges I faced during my internship. This report highlights the knowledge and abilities I gained during my internship, with a particular emphasis on effective communication, problem-solving, and teamwork in the hospitality industry. Interacting with guests from various cultural backgrounds increased my awareness of cultural sensitivity and its influence on guest satisfaction. To put it simply, this report talks about my time in the hospitality and tourism industry. It shares the things I've learned and the challenges I've faced.