Abstract:
The front desk is regarded as the center of a hotel in the hospitality sector since it is here that visitor cycles, including those for pre-arrival, arrival, occupancy, and departure, take place. Also, the front office division, in particular the reception desk, is said to play a crucial role in creating visitors' initial impressions of the hotel. Since that the front office is the area that generates the majority of revenue from hotel rooms, it is crucial to have a well-organized front office division.
The hub of a hotel is the Front Office. The front desk staff members greet the visitors, assist with their baggage and registration, give them their room keys and mail, provide information on the hotel's amenities and the neighborhood, and then check them out. In reality, aside from in the restaurants, most visitors only interact directly with front-desk workers when staying at a hotel. The front desk, guest services, bell services, reservations, operators, executive club, health and recreation center, and business center make up the front desk department. The front office department's role is to help guests with baggage, transportation, hotel and city information, and any other service arrangements they might require while they are there. The front desk staff frequently gives customers their first and last impressions of the property. Hence, it is crucial that staff members provide fast, polite service to all customers and set an example for others to follow.
The Front Office Manager, who reports directly to the Director of Rooms, is in charge of the Front Office Department, which is crucial to the hotel's hospitality, pleasant welcome, and first and final impressions. Have the most prolonged touch with the guest.
There is a mushrooming expansion of hotels, both big and little, since travel, whether it be for business, pleasure, or for any other cause, increases day by day. There is a demand for workers at these hotels at the same time. At smaller hotels, most employees receive their training on the job, which can be costly. As a result, there is an increasing need for skilled individuals who can carry out the fundamental front desk duties at a hotel effectively.
