Abstract:
The work reported in this thesis is about delays in test results in third-party testing
laboratories in Bangladesh. For this study, I have collected three thousand data points
randomly from a span of six months submissions for lab tests. The results show that,
on average, 7% of test results are delayed for various reasons. Attempts have been made
to find the reasons for the delay. It was observed that the main reasons for delayed test
results were (i) insufficient test samples or specimens; (ii) insufficient documentation;
(iii) missing account or finance-related documents; (iv) incomplete test request
information; (v) technical problems; (vi) sample identification problems; (vii)
submission of the wrong sample; and (viii) e-mail to E-Mail Confirmation. Among the
above reasons, it was found that over half of the reports were being delayed because of
insufficient test samples and documentation provided by the supplier or customer.
