Impacts of Non-Compliance in Sample Submission

Abstract

The work reported in this thesis is about delays in test results in third-party testing laboratories in Bangladesh. For this study, I have collected three thousand data points randomly from a span of six months submissions for lab tests. The results show that, on average, 7% of test results are delayed for various reasons. Attempts have been made to find the reasons for the delay. It was observed that the main reasons for delayed test results were (i) insufficient test samples or specimens; (ii) insufficient documentation; (iii) missing account or finance-related documents; (iv) incomplete test request information; (v) technical problems; (vi) sample identification problems; (vii) submission of the wrong sample; and (viii) e-mail to E-Mail Confirmation. Among the above reasons, it was found that over half of the reports were being delayed because of insufficient test samples and documentation provided by the supplier or customer.