Abstract:
Most office buildings are not optimal due to the slow adoption of the Internet of Things (IoT) in facility
management (FM) processes. As a result, the collected data, information, and system processing are not completely
exploited. In consequence, the impacts of IoT on FM are expected to intensify soon. However, the integration of IoT and
FM in implementing new technologies, capabilities for high-quality service delivery, and changes in management
approaches in office buildings are still low. This study intends to explore IoT's positive and negative impacts on the FM of
office buildings. The data was collected from open-ended interviews with 20 FM professionals and analyzed using the
thematic analysis method to identify the impacts of IoT on FM office buildings. The findings show that IoT positively and
negatively impacts the FM of office buildings in terms of people, system, safety, time, and cost. The study findings can
assist key FM players in developing and creating a better convergence of people, place, environment, and process for
business and services in office buildings by considering impacts.
