Internship Report on Effective Communication Management: A Project on the Role of Communicative Customer Service Executive in Tourism Sector

Abstract

I completed my four years of Bachelor Degree in the Department of English from Daffodil International University (DIU). Students enrolled in Daffodil International University's bachelor program have the wonderful opportunity to complete an internship which helps them to have an idea of the real-world job market before graduation. An internship program helps students to relate their practical knowledge with the real-world environment and a job sector that everyone wants to belong to. For the final phase of the practical, I concluded my internship at "BD Tour Foundation'' as a customer service executive. BD Tour Foundation is a well-known Tourism company in the country. My report's primary focus is on communication skills, management, tourism sector and its development, and some vital problems that the organization faces. My team advisor on BD Tour Foundation was Md Abu Aiyob who supported me to ensure that I could do the job to the best of my ability. Along with that, I had a tremendous amount of help from my university supervisor, Ms. Mahinur Akther, lecturer at Daffodil International University (DIU), who helped me to ensure the success of this report. I started my internship at BD Tour Foundation in February 2024 and ended in April 2024.Effective service delivery is vital in this segment of fierce competition where there is no space for error. Gaining an edge and being efficient in every aspect is necessary for survival and growth. A Customer service executive plays a vital role in the Tourism industry, and it was not an easy road. I had to deal with a lot of challenges from customers, management and visa difficulties and new technologies, but as I got beyond them all, I realized I had more ability to do that. I emphasized my skills there. Constantly learning new things which will help me to build my beautiful career in future.