Abstract:
This internship report examines the responsibilities of a reservation employee in a travel firm, highlighting the importance of communication, group work, and client support. I had a lot of experiences with different clients during the internship, which helped me to build the interpersonal and communication skills needed to recognise and take care of client needs. The paper focuses on my proactive involvement in multiple projects that call for direct conversations with clients, highlighting the growth of my leadership, problem-solving, and communication abilities. The report details the exact changes I came up with as well as the skills I acquired for effective client communication. It describes the three-month internship experience that included learning business ideas, working in a team with individuals from different backgrounds, feedbacks from mentors and providing customer service. The report also discusses difficulties that were faced during the programme on a personal and professional level. Overall, the internship has had a significant impact on my professional development and has given me invaluable knowledge into the structures of corporate communication strategy.
