Abstract:
This study identified Key Performance Indicators (KPIs) implementation within the software
industry, using BJIT Limited as a qualitative study.
The main approach utilized for gathering data involved qualitative interviews, specifically
adopting a structured interview format and one online focus group discussion with employees from
BJIT. The target population includes top-ranking individuals at BJIT Limited, with 15 usable
responses obtained from structured interviews, yielding a response rate of 75 percent. Focus group
discussion participants was 5. Thematic analysis, facilitated by ATLAS.ti 9 and Microsoft Excel,
was employed for data analysis.
Findings indicate positive influences of Employee Performance, Financial Performance, Customer
Satisfaction, and Insights for Stakeholders on KPI implementation at BJIT Limited. Tailoring KPIs
to job descriptions positively impacts motivation and performance. However, challenges such as
unrealistic targets were acknowledged by some participants.
Limitations include a relatively small sample size and the use of only structured interviews,
restricting richness and depth of data. Recommendations for future research include expanding
participant diversity, employing varied interview formats, exploring in-person interviews,
incorporating diverse data collection methods, and considering longitudinal studies for a dynamic
view over time.
Overall, this study aims to identify crucial factors for the successful adoption of KPIs in the
software industry, focusing on BJIT Limited. It addresses the gap in effective KPI implementation,
offering insights valuable for software industry experts.
