"Identify KPIs Implementation in the Software Industry: A Qualitative Study at BJIT Limited"

Abstract

This study identified Key Performance Indicators (KPIs) implementation within the software industry, using BJIT Limited as a qualitative study. The main approach utilized for gathering data involved qualitative interviews, specifically adopting a structured interview format and one online focus group discussion with employees from BJIT. The target population includes top-ranking individuals at BJIT Limited, with 15 usable responses obtained from structured interviews, yielding a response rate of 75 percent. Focus group discussion participants was 5. Thematic analysis, facilitated by ATLAS.ti 9 and Microsoft Excel, was employed for data analysis. Findings indicate positive influences of Employee Performance, Financial Performance, Customer Satisfaction, and Insights for Stakeholders on KPI implementation at BJIT Limited. Tailoring KPIs to job descriptions positively impacts motivation and performance. However, challenges such as unrealistic targets were acknowledged by some participants. Limitations include a relatively small sample size and the use of only structured interviews, restricting richness and depth of data. Recommendations for future research include expanding participant diversity, employing varied interview formats, exploring in-person interviews, incorporating diverse data collection methods, and considering longitudinal studies for a dynamic view over time. Overall, this study aims to identify crucial factors for the successful adoption of KPIs in the software industry, focusing on BJIT Limited. It addresses the gap in effective KPI implementation, offering insights valuable for software industry experts.