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dc.contributor.author Sourov, S A Farhan
dc.date.accessioned 2025-09-02T08:21:55Z
dc.date.available 2025-09-02T08:21:55Z
dc.date.issued 2024-01-19
dc.identifier.citation CIS en_US
dc.identifier.uri http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/14214
dc.description Project en_US
dc.description.abstract 3 Dot Solutions is a state-of-the-art e-business firm specializing in the selling of electronics items such as laptop hardware and other related gadgets. Listing out the features which benefit the users, for instance, the incorporate of the AI customer support truck that assists users in their inquiries by enabling an effective communication system which makes many users engage with the platform. Consumers and sellers have control spaces where they can purchase and list products; each person has his/her own portfolio. The warranty countdown stands as the cutting-edge element of the platform, it assists the buyer with keeping the tabs on the warranty terms of the received products and talk to the seller about the service or a replacement when the term is expiring. Furthermore, the platform integrates a ticket booking system that allows the users to raise problems/queries or report any technical hitch to be resolved. Utilizing modern technologies, 3Dot Solutions is developed with a frontend Micro-frontend architecture with the following technologies: Tailwind CSS, React, and Vite for a responsive and dynamic user interface. On the back end, Node.js handles the execution of the part of the application responsible for rapid operation and scalability. For data management, the platform works with MongoDB to store product categories for listed products, users’ data, and transactions By doing this, 3Dot Solutions strives to build a secure and efficient electronic accessory trading platform with richer value-added services than other similar platforms in the market. en_US
dc.description.sponsorship DIU en_US
dc.publisher DAFFODIL INTERNATIONAL UNIVERSITY en_US
dc.subject Workflow Management en_US
dc.subject AI-Powered Support en_US
dc.subject Support Management en_US
dc.subject Customer Service Automation en_US
dc.subject Ticketing System en_US
dc.subject Helpdesk Solutions en_US
dc.title 3 Dot solution: en_US
dc.title.alternative Smart Support Management System en_US
dc.type Other en_US


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