Abstract:
This study focuses deeper into the Guest Relationship Management Process of the International Affairs, Daffodil International University. The report's major goal is to highlight the key tasks involved in managing guest interactions, responding to inquiries, and providing a seamless and good experience for all visitors. Throughout the internship, the author was able to closely observe and participate in various aspects of guest relationship management, gaining valuable insights into guest behavior, effective communication techniques, and the necessary steps in responding to guest needs in a professional and courteous manner. The study is based on a combination of direct guest surveys and data analysis from primary and secondary sources. This method enabled to gain a full understanding of the existing procedures as well as the guests' satisfaction levels. This taught how to effectively manage queries, provide advice on campus amenities, and handle a variety of demands from guests. Furthermore, the author received a practical understanding of the International Affairs' internal systems and procedures for keeping accurate records of visitor experiences and tracking guest service-related operations.
