Abstract:
This internship report provides an in-depth analysis of the Food & Beverage (F&B) department at Horizon Resort & Spa, a five-star luxury resort in China, with a focus on its culinary science management. The study explores key areas such as food preparation techniques, kitchen management, quality control, menu planning, and guest satisfaction. These elements are essential to understanding how the F&B department contributes to the resort’s reputation and overall success in the competitive luxury hospitality market. Throughout the report, findings highlight the strengths of Horizon’s F&B department, including its consistent revenue growth, high occupancy rates, and excellent guest satisfaction. The report also identifies effective managerial strategies, such as structured kitchen workflows, employee training programs, and efficient inventory management, which ensure operational efficiency and quality. Quality control measures, adherence to culinary standards, and a commitment to innovation in menu planning further enhance the guest dining experience. Challenges such as high operational costs, seasonal demand fluctuations, and limited flexibility in accommodating diverse dietary needs are discussed, along with recommendations to address these areas. Suggested improvements include expanding menu options, enhancing peak-time service efficiency, and implementing sustainable sourcing to manage costs. The report concludes that the F&B department’s commitment to quality and guest satisfaction plays a crucial role in the resort’s performance. By addressing current challenges and leveraging its strengths, Horizon Resort & Spa’s F&B department is well-positioned to continue delivering exceptional dining experiences and strengthen its leadership in luxury hospitality.
