Abstract:
The operational procedures and experiences during an internship at the Horizon Resort and Spa’s front office are thoroughly examined in this report. The 1-year internship, which was required for Daffodil International University's Bachelor of Tourism and Hospitality Management degree, gave participants essential knowledge in a range of front office functions, such as guest management, room reservation processes, and property management software use. This report presents an analysis of the operations at Front Office of Horizon Resort and Spa. And it’s divided into several parts such as objectives, analysis, findings, problems and recommendation. Where broadly explained about the whole Front Office Operations of Horizon Resort and Spa. In the objectives section the key objectives of the front office department have been mentioned, then highlighted some important topics in the analysis. After that the observation of several things during my internship period have mentioned in the findings and problems. Overall, at the last there is some recommendation from my side which is mentioned in the recommendation section. The findings and problems section offer insights gained from the internship, highlighting the importance of effective communication, understanding guest psychology, and maintaining high cleanliness standards. Recommendations are provided based on these findings and problems, aiming to enhance the overall efficiency and guest satisfaction at Horizon Resort and Spa. In conclusion the report discusses the practical information and skills gained during the internship and emphasizes the crucial role that front office operations play in the hospitality sector.
