Abstract:
The internship has been prepared on "Account Opening and Service Providing of Mercantile Bank Ltd” Based on practical and secondary data and information.The information used in the report has been collected from various sources such as published materials like annual reports. I have prepared this report to represent the available product & service facilities, service quality, their strength & weakness, their efficiency to serve customer, terms and conditions etc. Mercantile Bank always tries to launch new products and services according to customers' tests and preferences. MBL also has the trend to change the old scheme and try to serve with modern technology. MBL works to achieve service excellence and maximize shareholdervalue. The Foreign Exchange Department (FED) is the international department of Bangladesh Bank issues licenses to scheduled banks to deal with foreign exchange. These banks are known as Authorized dealers. If the branch is authorized in the foreign exchange market, it can remit foreign exchange from local countries to foreign countries. So Mercantile Bank, Ring Road Branch is an authorized dealer. The overall performance of MBL is good. The environment, staff behavior & attention towards the customer are also good. MBL always works with the latest technology & it has the reputation of being the provider of good quality services. Their special banking services like SMS Banking, Online Banking etc. are very effective in creating customer satisfaction.
