Abstract:
This internship report focuses on the credit operation management at the Dhanmondi Branch of Global Islami Bank PLC. Global Islami Bank PLC is a prominent private bank in Bangladesh, offering a wide array of Shariah-compliant banking services. The principal business of Global Islami Bank includes trade financing, corporate banking, private banking, and retail banking. The Dhanmondi Branch provides comprehensive general banking services to its customers. The report is divided into five chapters. The first chapter provides an introduction, detailing the origin, objectives, scope, methodology, and limitations of the report. The second chapter offers an organizational overview of Global Islami Bank, with a focus on its structure, operations, and services. The third chapter delves into the core subject of credit operation management, examining the processes and practices at the Dhanmondi Branch. The fourth chapter presents a financial analysis, highlighting the bank performance metrics and trends. The fifth and final chapter contains findings, recommendations, conclusions, and references. During my examination of Credit Operation Management at Global Islami Bank PLC, Dhanmondi Branch, several issues were identified. These include inadequate branch decoration and customer hospitality services, insufficient knowledge among employees, delays in data transfer between branches, and a limited number of ATM booths. In conclusion, I have proposed several recommendations to address these issues in the generalbanking division. These include improving branch decoration and customer hospitality services, providing employee training on general banking systems, implementing a robust networking system for faster data transfer, and increasing the number of ATM booths. This report aims to provide a thorough understanding of the credit operation management at the Dhanmondi Branch and offer actionable insights for improvement.
