Abstract:
This thesis investigates the quality and reliability of public transportation services in Dhaka Bangladesh, focusing specifically on long-distance bus services. Two major routes Dhaka to Rajshahi (route 1) and Dhaka to Chattogram (route 2) were selected due to their significance in connecting key urban areas and their high passenger volumes. A survey was conducted using a structured questionnaire distributed at the Dhaka Gabtoli terminal, capturing passenger feedback on satisfaction, frequency of service, affordability, comfort, safety, punctuality, availability of information and personal courtesy. Data collection occurred during peak travel times in the afternoon and evening, as well as on off-days, ensuring a diverse representation of passenger experiences. The gathered data was meticulously analyzed using Excel, allowing for both quantitative and qualitative assessments of service quality. Findings reveal critical insights into common challenges faced by passengers, highlighting significant differences between the two routes. The study identifies areas for improvement and offers actionable recommendations to enhance the reliability and standard of public transportation in Bangladesh. By addressing these issues, this research aims to contribute to the development of more efficient and user-friendly transportation systems, ultimately supporting broader economic growth and mobility within the country.
