Abstract:
Over the past decade, the number of airline passengers has increased significantly. Many international airlines use Bangladesh as a passenger traffic hub. The purpose of this article is to examine the business processes of travel agencies. Find the region or destination the passenger is traveling to. Percentage of domestic flights and international flights Number of connecting and direct tickets Type of purchase and characteristics of passengers traveling on these international flights. The main objective is to show how travel agencies work in Bangladesh. This article presents empirical research and collects data in this area. In this article, we will look at the business and market analysis of these two travel agencies. The study found that the main customers of travel agents are tourists. Especially middle-class tourists. They also accept most return economy class tickets. These travel agents offer different packages to their customers based on their preferences and needs. In this study we also discovered the customers socio-demographic characteristics, gender, profession, type of buyer, etc.
