User-Centered UI & UX Case Study of a Society Directory App: Neighborly

Abstract

This study looks at how "Neighborly", a mobile app, was designed and built to make it easier to find skilled workers in communities all over Bangladesh.Targeting society members from diverse backgrounds and professions, the app addresses the challenge of accessing skilled services such as electricians, plumbers, carpenters etc, without the need to go outside or rely on referrals. The primary features of the app include a posting system for service requests and the ability for service providers to gain extra income. This project examines the design considerations, particularly the user experience (UX) and user interface (UI) challenges, as there is no existing dedicated platform for society directories in Bangladesh. Through research and a flexible design approach inspired by global UI/UX trends, the app aims to offer an intuitive, inclusive, and accessible solution. The report highlights the UX design process, challenges faced, and future plans for expanding the app's reach nationwide. In conclusion, "Neighborly" simplifies finding skilled workers in Bangladesh's society communities, offering users easy access to services and new income opportunities for providers. The app aims for nationwide expansion, enhancing convenience and connectivity