Internship report on The Role of Dutch-Bangla Bank PLC in Promoting Digital Banking in Bangladesh

Abstract

This report is presented in partial fulfillment of the requirements for a Business Administrationdegree at Daffodil International University. It explores Dutch-Bangla Bank PLC's innovativestatus in digital banking, driving reform across the country 's financial landscape. The paper shows that from its establishment in 1995, Dutch-Bangla Bank has always usedtechnology in its banking business to give customers a faster, safer and more convenient service. It was the pioneer of banking revolution in Bangladesh by introducing full automationandthecountry 's ATM network from scratch. Among them, DBBL's prominent contributions included the launching of the Rocket Mobile Banking, the first mobile financial service managed by a scheduled commercial bankinBangladesh. This innovation allowed millions of people to access formal banking serviceswithout stepping foot in an office, even in the most remote communities. Similarly, its agent banking, e-payment gateways and online banking have been instrumental in promotingcashlesseconomy as well as financial inclusion. DBBL has continued to make its digital infrastructure more user-friendly and provide "Rocket Mobile Banking" through people oriented technological innovation by concentrating on financial accessibility, customer happiness and security. It discusses how the bank has helped electronicpayments, remittance services and e-commerce, as well as participating in national programsuchas "Digital Bangladesh". Descriptive research also showed us that DBBL contributes to changing the country's digital ecological environment amid upgrading the contemporary financial systemby promotingdiversity, openness and understanding of technology. In particular, although the field still faces vi ©Daffodil International University prominently an absence of digital literacy and gaps in rural infrastructure, DBBLat all timestakes on a leading role in transforming Bangladesh's banking industry into digital. In conclusion the paper gives readers the firm knowledge that Dutch-Bangla Bank PLCis indeedan innovative pioneer in digital banking. Because it is dedicated to technology for the goodof all society, social responsibility, and all-round progress, the bank is an important part of what Bangladesh will experience by way a complete digital financial future.