Internship Report on Challenges and Problems Faced by Global Pathway Experts Limited

Abstract

The present work is a reflective report of my working experience from (hereinafter: Global Pathway) a student placement/recruitment services consulting firm assisting students in their career path. During my internship, I assumed various positions with different duties and tasks where I could put into practice the knowledge of Business Administration that I acquired. Apart from this, I had very different roles of Cold Calling, Tele Counseling & Filtered the CVs for Placements, Recruitment processes and Marketing videos development was also done by me & (Customer Relationships) were my key responsibility. Working with clients also helped me to polish my communication and persuasion skills, which are important in sales and CRM. I helped in student placement and advisory researching on global universities and subjects of study. That part of my job has made me a better researcher (I didn’t major in stats or take much more than historical studies on the qualitative/quantitative research front in college) and helped me understand systems of education all over the world. I also obtained what's search experience in hiring am currently reading CVs doing shortlist once I make first contact with candidates and help to organize interviews, check references of future employees. It taught me the importance of good recruitment programs and how much they are needed so that a company can recruit the right people for their role. I even assisted in creating marketing videos to enhance the company’s presence and reach. I’d never attempted anything creative and it taught me so much about video production / digital marketing that is essential in today’s business world. But as wonderful as my experience was, I also struggled during my internship. Here’s what I discovered: Unproductive communication between departments was stalling the application process, which hurt our business We also had a lot of negativity in the team; this translated to inconsistent customer service. They were then aggravated by the high turnover and competition in this market, which was being run on B2B partnerships. But the internship itself had been a great experience where I learn some real stuff about business development/ marketing/ recruiting. It has been the most eye-opening opportunity for me, as I have gotten to see what goes on in the business administration field and it definitely played a role in my future paths