Abstract:
This internship report gives a report of the three months practical training in the General Banking Department of Mutual Trust Bank PLC, Mirpur-2 Branch. The internship was supposed to close the gap between the academic knowledge and the actual banking practice especially in the field of deposit mobilization. The organizational profile suggests history, mission, vision, core values, and significant functions of MTB with a high level of customer-focused banking model and diversified financial services. It also brings out the branch structure and departmental functions that apply to the daily operations. Chapter on job responsibilities outlines the daily work of the intern which involves support in opening accounts, checking documents, verifying KYC and offering customer guidance and handing out of debit cards and cheque books. These assignments were practical in learning customer service processes and regulatory compliance processes. The analytical chapter analyses the deposit mobilization practices of MTB focusing on the manner in which the deposits are raised using a number of products like Savings Accounts, Current Accounts, FDRs and term-based schemes. It also analyses the contribution of customer service officers, marketing practice and operational practices which helps in the growth of deposits. The results show that the branch has a strong quality of its services, product structure of the deposits, and proper management of customer relations as the strengths of this branch. Nevertheless, system delays, small working areas, little marketing efforts and absence of wellorganized intern orientation were cited as operational problems. The recommendations include the need to enhance digital marketing, improve IT infrastructure, organize formal training of interns and increase workspace to facilitate the smoother operations. These gains would be used to make the process of deposit mobilization more efficient, provide more satisfaction to the customers and the quality of service.
