Front Office Operations of Renaissance Dhaka Gulshan Hotel

Abstract

The Renaissance Dhaka Gulshan Hotel stands out as an addition to the Marriott portfolio in Bangladesh, and the hotel is a vivid representation of the recent standards in modern hospitality in the luxury hotel sector in the country. The internship was a six-month experience at the Front Office Department and provided a lot of exposure to how it was organized and how it worked with other departments. This was an invaluable experience in understanding the work handled by the Front Office personnel and the collaborative efforts that ensure continuous delivery of services to the guests. The report provides a systematic review of the Front office operations in a sequential manner beginning with guest check in to guest check out in line with the laid down procedures of service in Renaissance Dhaka. It has identified some of these important functions which include reservations, registration, room allocation, billing, and guest relations. It further determines the usual operational issues that influence performance effectiveness, which are mainly a result of multitasking requirements and occasional communication lapses. Such factors can create pressure within the service environment and momentarily disrupt workflow. The findings imply that service accuracy, coordination, and response time can be significantly enhanced, and this can be achieved through the implementation of contemporary digital instruments and ongoing staff training. A well-organized technological adoption and improved training can be used to reduce the errors in the operations and improve the overall guest experience to boost the performance of the Front Office in Renaissance Dhaka Gulshan Hotel.