Food & Beverage Service Operations: A Case Study of Wyndham Sanya Bay, China

Abstract

The Wyndham Sanya Bay resort is a Five -Star property located in Hainan, China. The resort provides an array of modern amenities along with various dining options, as well as excellent guest services. The Food & Beverage (F&B) Department at Wyndham Sanya Bay Resort is particularly important to delivering a positive guest experience as it offers both international and local F&B products to guests while providing high levels of service. As the resort is close to the Sanya Phoenix International Airport, Wyndham Sanya Bay Resort would be suitable for either leisure or business travelers. This study focuses on assessing the delivery of Food & Beverage services by Wyndham Sanya Bay, with specific reference to Guest Satisfaction, Employee Performance and Operational Efficiency. Insights from internships have provided this study the ability to identify areas of strength and weakness within the Food & Beverage Service Quality at Wyndham Sanya Bay Resort; as well as develop strategies to mainta.