Abstract:
This report reflects my six-month internship at SPBRS, where I served as a reservation executive. SPBRS has a good market reputation in Bangladesh. I gained practical experience in the reservation department. This department operates under the Sales & Marketing division. I became familiar with the reservation workflow process which includes using specialized booking software, handling direct client communications and collaborating with other departments to ensure flawless service. This internship tenure has enhanced my understanding of the hospitality industry. It also highlighted the crucial role reservations like exceptional guest experiences and customer service. The report’s main objectives are to explore the hotel’s reservation system, review the procedures involved, analyze related tasks, and share key observations along with recommendations for improvements. The Company mainly focuses on its mission, core values, vision, organizational structure and various departments. The hotel offers not only modern accommodation infused with local cultural elements but also creating a hospitable environment suited for both business and leisure guests. In the Analysis and Discussion section, the reservation process is examined in detail. The reservation team collaborated with IDS Next property management system and professional training. It efficiently manages advance bookings of customers. This part covers different types and methods of reservation. It also outlines main responsibilities and reflects on the challenges and learning points that were encountered during the internship.
