Abstract:
Sinbad Tours and Travels started in 2018. It is a travel agency in Bangladesh that sells tickets, packages, hotel booking, cars, and visa help. It also runs some event services. The agency is approved by IATA and is known for being simple and reliable. This report is part of my Bachelor of Tourism and Hospitality Management degree. It comes from my internship at Sinbad Tours and Travels. I mostly wrote what I saw during office work and from talking with staff and clients. The main goal is to show how customer experience connects with sales. Clients often cared about price, fast replies, and getting packages made for their needs. Many liked using WhatsApp for asking questions and getting answers quickly. Staff also used Canva, Excel, and Word to make designs, keep records, and write packages. These tools helped them manage work better. I noticed that when clients got clear answers and good service, they were happy. Some came back again to book new trips. From this I learned that good customer care helps sales grow. That is the main lesson of my internship.
