Front Office Operational process and Guest Service of Radisson Blu Dhaka Water Garden

Abstract

After completing the internship in Radisson Blue Dhaka Water Garden, this report writing was started. So that, all of the explorations and experiences of this internship has discussed into this report. The hotel’s services, regulations and system are excellence and maintain process so smooth. These steps are helping the hotel be the Bangladesh’s most prestigious 5-star luxury hotel. Besides, the accommodation, world-class services, hospitality, technical infrastructure, digital facilities, innovative marketing, loyal clientele highlights how they serve the best guest service. Almost all of the guests of this hotel are satisfying about the service of this hotel. I have started the report begins with strategic location overview of the hotel’s in the center of Dhaka. This location selection is also a great decision for this hotel. All of the important places are the nearby for this location. So that, guests are selecting this location for arriving the important place. All of the services are basically depended on the front desk operation. The initial customer service are started from this place. To engage a guest and make them stay in hotel is started from the front desk. I was engaged with this section and learnt a number of things from them. They are too much cooperative and helpful to teach other to about hospitality. The key operational practices and Standard operating procedures and Local Standard Procedures are too much examined and depth to provide the best service to the guest.