Operational Process of The Front Office Department at Shaira Garden Hotel & Resort

Abstract

The report provides an overview of my internship experience in the Front Office department of Shaira Garden Hotel & Resort, where I worked for 6 months. The primary objective of the internship was to gain hands-on experience in front office operations process, while also enhancing my understanding of the hospitality and tourism industry. I worked on several tasks during my internship, such as welcoming and helping guests, taking reservations, checking in and check out process and effectively running the front desk. I had the chance to collaborate closely with the front desk manager to learn how they handled room assignments, guest satisfaction, and dispute resolution. I also learned how important first impressions are, how to communicate effectively, and how the front desk can improve the overall visitor experience. Shaira Garden Hotel & Resorts is ensuring world class natural lifestyle in Bangladesh. This is four-star standard boutique resorts near Kachpur, Madanpur, Narayonganj, and surrounded by natural beauty, the total land area of our Resort is 60 Bigha. An internship in front office department typically refers to a hands-on learning experience in the front desk of a hotel, resort, or other hospitality-related business. As an intern I faced lotsof positive terms and I also faced some problems like they have rigid cancellation system. They should be more flexible with their guests. Sometimes they don’t allow any kind of event on the resort. I also experienced and learn lots of the process of front office operation. Lastly, I can say that, My 6 months of internship at Shaira Garden Hotel & Resorts is an great experience and from my team members, I learn many more things about front office operation.