Abstract:
This report reflects the Front Office Operation process at DuSai Resort and Spa. Discussions in this report focus on key activities of the Front Office, such as managing reservations, guest check-in and check-out procedures, and collaboration with other departments. The findings emphasize the importance of the Front Office in delivering exceptional service and driving operational success. My observations, suggests that the implementing digital communication tools, streamlining SOPs during peak periods, enhancing PMS integration, focusing on upselling opportunities, and introducing a guest feedback system
