Operational Process of the Food and Beverage Service Department at Horizon Resort and Spa Sanya, Hainan

Abstract

This internship report presents an overview of my internship experience at Horizon Resort & Spa Yalong Bay in the Food and Beverage Service Department. The report outlines the key aspects of my role, the tasks I performed, and the skills I developed throughout the internship period. It includes a detailed account of the operational processes in the food and beverage service, challenges encountered, and the learning outcomes. Additionally, the report provides insights into the resort’s offerings and its approach to maintaining high standards in guest service. The internship allowed me to interact with a diverse group of guests, which helped refine my cultural awareness and ability to work collaboratively with international teams. The report concludes with personal reflections on the internship experience and provides recommendations for potential improvements in operational efficiency. This document also reflects the valuable insights gained during my time at Horizon Resort & Spa and serves as a foundation for my future career in hospitality management.