Abstract:
This report explores the working processes of the Favola kitchen at Le Meridien Dhaka, which comes under the Marriott International. This study analyzes the kitchen's practices to find areas of improvement and recommend actionable suggestions that can enhance service quality and overall guest experiences in the restaurant. The introduction chapter of represent the subject of the hospitality industry, focuses on the specificcase of Favola Kitchen at Le Meridien Dhaka. The primary focus of this chapter illustrates, background of the study, the objective of the study, methodology of this report and lastly limitation of this study. The company profile of this chapter provides with a complete overview of Marriot company, Le Meridien Dhaka and their product and services. This chapter highlights the hotel's promising to delivering excellent guest experiences. In additional, their products and services section outline multiple offerings, Le Meridien Dhaka boasts a verities of dining options, with well-known restaurants and bars that serve both international and local cuisines. The chapter discussion and analysis of food safety protocol and operational processes of Favola kitchen which explained all about the details of hygiene practice and culinary skills, understand kitchen dynamics, freezing food executing recipes and contribute to the high standards of work processes at Favola Kitchen. Findings and recommendations chapter represents key findings and useful recommendations based on the discussion analysis of food safety protocol and the operational processes at Favola Kitchen, Le Meridien Dhaka. Those findings are hygiene practices, waste management, management of allergens, supplier management, Structured Operational Hours and mise en place/ preparation. And all those recommendations are strengthening waste management, color coding protocol intact, ongoing training staff, emphasize allergen control and Streamline Workflow. This report concludes with a comprehensive discussion of operational processes at Favola kitchen, emphasizing the need for continuous maintenance of high standards regarding food safety and service quality. Based on the findings, recommendations will be made to pursue further improvements in guest experiences at Le Meridien Dhaka.
