Abstract:
This report emphasizes the "customer satisfaction of Al-Arafah Islami Bank Limited", which
highlights are the products and services offered to the customers of the bank, to overcomeing
the restrictions of these services, shorts shorts and suggestions. Customers satisfactions
assessments is always of the important for different purposes and banks, which constantly
seeks had to monitor and improvement customers experiences. In my reports, I trieds to
evaluated EBL's customers satisfactions, which advised me to help and find solutions to solve
a meaningful problem with customers of the products or services of the bank, its customerfacing (branches, ATM booths), online of facility sandstaff and process for supply And to
improve the quality and finally to use Eibb's products or services In order to understanding
the needs of customers with a better fill overall experience AIBL can help me to achieve. As
part of my academic need to finish my MBA program. In EIBL. Organizations are monitored
for the observed mainly mediam for the mainly informations gatherings and the secondarys
data are in connectionting with the conversations with the respective officials of the branch.
Al-Arafah Islami Bank Limited is a fixed commercial bank which was registered by the
Bangladesh Bank.
In short, this report basically provides better services and qualities than other banks, to
improve the satisfaction level of customer's sand.
