Abstract:
Bank is a monetary foundation whose principle point is to win benefit through trade of cash and
credits instruments. It is an administration situated just as benefits arranged association. To play
out that work at the same time, the bank partitions its task mostly into three sections – General
saving money, Loan and advance and Foreign Exchange. Bank likewise puts their cash into
various money related security and furthermore in various sorts of activities to assorted variety
the hazard and win more benefit. The topic of my research is “Customers Satisfaction on
Service Quality of Principle Branch NRB Bank, NRB Bank ltd”. This examination
endeavored to comprehend the client fulfillments on various administration quality
measurements while managing this branch. The wide goal of the report is to think about the
clients' fulfillment of Principle Branch NRB Bank. What's more, explicit goal of this answer To
think about the clients' dependability on administration nature of Principle Branch NRB Bank.
To think about the clients' responsiveness on administration nature of Principle Branch NRB
Bank. To think about the client's sympathy on fulfillment of Principle Branch NRB Bank. To
thinks about the clients' physical assets on administration nature of Principle Branch NRB Bank.
To analyze the customers satisfaction of service quality of Principle Branch NRB Bank. To make
recommendations for improving the customer satisfaction of different services provided to the
customers by the branch. The study was conducted based on both the primary and secondary
sources of information. The nature of the research is a descriptive research.
