Abstract:
Grameenphone is a quickly developing joint endeavor organization in the telecommunication
industry of Bangladesh. This study is to distinguish an of the customer satisfaction
Grameenphone and the principle target or reason for the investigation to recognize the customer
satisfaction of Grameenphone through their service level, likewise attempt to distinguish the
issues which cause customer dissatisfaction, if any. To make a few recommendations to
enhance customer service quality. In this investigation relied upon essential information that
was gathered through the immediate review. As indicated by this investigation, built up a poll
that comprised essentially of shut finished inquiries dependent on the "Net Promoter Score
(NPS)" arrangement of Grameenphone
Grameenphone has some extra highlights in contrast with its rivals. Desires depend on
customer's past purchasing encounters, the conclusion of companions and partners, and
advertiser and contender data and guarantees. The initial segment of this report incorporates
consider objective, organization mission, vision, values, contemplate foundation, second part
incorporates organization outline quickly and the last part incorporates all the investigation,
discoveries, proposal and impediments of the examination. This investigation was intended to
evaluate the fulfillment dimension of Grameenphone's endorsers and to do the Gap fulfillment
examination dependent on Net Promoters Score NPS framework. Grameenphone has been
effective to assemble a predominant picture through its wide system inclusion. it introduces an
open door for organizations that can convey unrivaled users esteem and fulfillment. An
investigation of the report, endeavor to gauge the quality of customer satisfaction level of
Grameenphone and the aftereffect of this report demonstrate the dominant part supporter of
Grameenphone are fulfilled
In this study, at last, also, discover some customer's concern or difficulties that are influencing
the quality of the customer services of Grameenphone. Another noteworthy disappointment of
the GP customers is that the vast majority of the GP connections are mobile to mobile. They
don't approach BTCL. In any case, it is essential for some customers to get this service. The
most disturbing thing is that the greater part of the Grameenphone customers is not loyal
towards the organization.
