An Evaluation of the customers’ satisfaction of Grameenphone Ltd.

Abstract

Grameenphone is a quickly developing joint endeavor organization in the telecommunication industry of Bangladesh. This study is to distinguish an of the customer satisfaction Grameenphone and the principle target or reason for the investigation to recognize the customer satisfaction of Grameenphone through their service level, likewise attempt to distinguish the issues which cause customer dissatisfaction, if any. To make a few recommendations to enhance customer service quality. In this investigation relied upon essential information that was gathered through the immediate review. As indicated by this investigation, built up a poll that comprised essentially of shut finished inquiries dependent on the "Net Promoter Score (NPS)" arrangement of Grameenphone Grameenphone has some extra highlights in contrast with its rivals. Desires depend on customer's past purchasing encounters, the conclusion of companions and partners, and advertiser and contender data and guarantees. The initial segment of this report incorporates consider objective, organization mission, vision, values, contemplate foundation, second part incorporates organization outline quickly and the last part incorporates all the investigation, discoveries, proposal and impediments of the examination. This investigation was intended to evaluate the fulfillment dimension of Grameenphone's endorsers and to do the Gap fulfillment examination dependent on Net Promoters Score NPS framework. Grameenphone has been effective to assemble a predominant picture through its wide system inclusion. it introduces an open door for organizations that can convey unrivaled users esteem and fulfillment. An investigation of the report, endeavor to gauge the quality of customer satisfaction level of Grameenphone and the aftereffect of this report demonstrate the dominant part supporter of Grameenphone are fulfilled In this study, at last, also, discover some customer's concern or difficulties that are influencing the quality of the customer services of Grameenphone. Another noteworthy disappointment of the GP customers is that the vast majority of the GP connections are mobile to mobile. They don't approach BTCL. In any case, it is essential for some customers to get this service. The most disturbing thing is that the greater part of the Grameenphone customers is not loyal towards the organization.