An Analysis of the Customers' Satisfaction towards the Services of National Credit and Commerce Bank Limited (NCCB)

Abstract

National Credit and Commerce Bank Ltd. bears its very own special history. The association began its voyage in the monetary area of the nation as a venture organization in 1985. The point of the organization was to prepare assets from inside and put them in such path in order to build up nation's Industrial and Trade Sector and assuming an impetus job in the development of capital market too. Its participation with the peruse helped the organization, all things considered, in such manner. The organization worked up to 1992 with 16 branches and from that point with the authorization of the Central Bank changed over into an undeniable private business Bank in 1993 with paid-up capital of Tk. 39.00 crore to serve the country from a more extensive stage. Since its commencement, NCC Bank Ltd. has procured an admirable notoriety by giving genuine customized administration to its clients in an innovation based condition. The Bank has set up another standard in financing in the Industrial, Trade and Foreign trade business. Its different store and credit items have likewise pulled in the customers both corporate and people who feel good in working with the Bank. National Credit and Commerce Bank (NCCBL) offers the chance to their representatives to partake in basic leadership. Therefore, Customers give better administrations from the workers. The biggest pieces of the record holders and Customer or Clients of National Credit and Commerce Bank Limited are Male. Clients are happy with a wide scope of administrations by National Credit and Commerce Bank Ltd. In any case, their ATM offices are not at an agreeable dimension. The vast majority of the clients are fulfilled that National Credit and Commerce Bank Ltd. sets the expenses and charges sensible and focused. National Credit and Commerce Bank Ltd. must be built up their ATM stall administrations. The administration should give more accentuation on the promotion for the bank about their activities. PC offices ought to be expanded. Preparing ought to be orchestrated the representatives for expanding skill in utilizing present day innovation. The bank should take another showcasing system which will react and find a way to build confidence in them.