Measuring Customer satisfaction Of “National Bank Limited"

Abstract

Internship program is an important part of MBA program. Temporary position program is an imperative piece of MBA program. Alongside the hypothetical learning, useful information is especially successful for MBA understudies. Remembering this, the entry level position program is sorted out by the division in some specific association to give the understudies presentation to this present reality business. So as to quicken industrialization, make business opportunity and lift up the economy of Bangladesh, a gigantic measure of capital speculation is required both in private and open divisions. National Bank Limited assumes a urgent job through endorsing an immense measure of advance both in private and open segments to meet the previously mentioned objectives. To get most extreme profit by such venture, the advance authorize method ought to be especially productive and compelling. Any blunder in loaning choice may influence unfavorably the capital venture choice, which thus, would adversy affect the economy of the nation. This report comprises of five sections. Chapter one contains Introduction, Origin of Study, Objective of the Study, Scope of the Study, Methodology of the Study, Limitations of the Study. Chapter two includes Profile of National Bank,Core Values,Vision, Mission,Corporate Information,Banking System, Objectives of NBL, Product and Services, Executive Committee of NBL, District wise Branch Distribution, CSR, Five year Financial Summary, Corporate Organogram of NBL, NBL management committee, organogram of Mohammadpur Branch. In Chapter three consists of the SCENARIO REGARDING THE CUSTOMER SATISFACTION OF NATIONAL BANK LTD.BANGLADESH. All kind of customer satisfaction analysis are applied in chapter four to determine the performance of NBL and also determine some findings based on the analysis. Finally in Chapter five finish with possible recommendations and conclusion